From the first donation to deep analytics, CRM keeps every channel, device, and donor connected.
The CRM is the command center of GivingHub, starting with collecting every donor and donation record from all channels — whether smart kiosks, online giving, or SMS campaigns — and unifying them in one centralized database. It enables efficient campaign management, real-time performance monitoring, and in-depth analytics to drive data-powered decisions.
Transparency with real-time reporting to regulators.
Increase in donations within the first 3 months of use.
Transparency with real-time reporting to regulators.
Comprehensive profiles linking donor data and interactions in one platform.
Seamless connection with all GivingHub solutions and external systems.
Launch, track, and adjust campaigns across all channels easily.
Real-time insights and detailed reports to boost performance.
Advanced data protection with full user access control.
Any donation made through DonationHub, Smart Kiosks, Jood SMS, or any integrated GivingHub channel is automatically recorded in the donor’s CRM profile.
View a complete donor record including contact details, donation history, interactions, and linked campaigns — regardless of channel or device.
Create and manage campaigns from the CRM, instantly publishing them to all GivingHub solutions like DonationHub, Smart Kiosks, and Jood SMS.
Monitor each channel or device in real time from a unified dashboard, with the ability to update content or messaging instantly.
Direct integration with Insight360 to deliver live performance data on campaigns, channels, and devices.
Link analytics directly to donor records in the CRM for smarter targeting and improved engagement.
Integrated with AI Agent to analyze donor data and recommend the most relevant messages, offers, and campaigns for each segment.
Automate thank-you messages, donation reminders, and follow-ups via SMS, email, or instant notifications.
Connect the CRM with any external system such as ERP, marketing platforms, or event management tools.
Import and export data effortlessly to keep all systems synchronized and workflows unified.
Amplify the power of CRM by integrating it with other GivingHub solutions for a fully connected giving ecosystem:
Eliminate data silos forever. Whether a donor interacts via Jood SMS, buys an item on Tajir, or taps a Smart Kiosk, the data flows instantly into one unified profile. No more “marketing blind spots”—just a single, perfect source of truth for every interaction across your entire organization.
Stop treating donors like order numbers. When connected to DonationHub, every financial transaction is instantly validated and linked to a donor’s history. This real-time sync ensures that when a donor gives, your team knows immediately—allowing for instant gratitude and zero data entry errors.
Your CRM holds the data; the AI Agent puts it to work. The AI reads donor profiles to craft highly personalized messages automatically. It knows that Ahmed cares about “Education” and Fatima cares about “Health,” ensuring every email or SMS they receive feels like it was written just for them.
It acts as the “Central Brain” of your operations, automatically pulling data from Smart Kiosks, SMS, and Online channels into one unified profile. It doesn’t just store names; it tracks donation history, preferred causes, and engagement patterns, giving you a 360-degree view of every donor without manual data entry.
The CRM features Smart Segmentation, allowing you to identify donors who haven’t given in 6 months (“At-Risk”) or those who only give during Ramadan. By filtering these groups, you can trigger targeted Re-engagement Campaigns via SMS or email, turning one-time givers into lifelong supporters.
If a donor taps a kiosk in a mall at 10:00 AM, their profile in the CRM is updated by 10:01 AM. This ensures your fundraising team always acts on the most current data, eliminating the risk of asking a donor for money moments after they have already given.
You can set up triggers based on donor behavior—such as sending an automatic “Thank You” video immediately after a donation, or a “Impact Report” 30 days later. This allows you to nurture thousands of relationships personally without adding to your staff’s workload.
Unify all your donations, track them in real time, and maximize your impact — all from one secure platform.
30 minutes that can transform your fundraising.
Book a live, interactive session with a Giving Hub expert — tailored to your organization’s goals.
